Britvic (Flavour Tap) Operations Overhaul
Complete operational transformation for Britvic's IoT fleet monitoring, achieving £4,980/month observability savings while improving incident response by 70%.
Client Context
Aqua Libra, a Britvic subsidiary, struggled with IoT fleet monitoring using daily batch feeds with high operational costs. Limited visibility and reactive incident management were affecting customer experience during the expansion of the Flavour Tap project.
My Approach
- • Migrated from QuickSight to New Relic + AWS IoT Core for real-time monitoring
- • Implemented Jira Service Desk with Rovo automation for first-line support
- • Created Confluence playbooks for standardized escalation paths
- • Defined operational KPIs and executive dashboards
- • Managed platform stability during Carlsberg acquisition transition
Key Outcomes
- • Cost reduction: £4,980/month observability savings
- • Response improvement: 70% faster incident resolution
- • Near real-time visibility: From source to observability in seconds
- • Automated support: Sustainable operational model
- • Executive reporting: Real-time performance dashboards
AWS IoT CoreEventBridgeAWS X-RayNew RelicJira AutomationConfluenceLambdaCloudWatchTerraform